Privacy Policy

AL Carpentry ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• Visit our website;
• Submit an enquiry through our website;
• Contact us by email, telephone or social media;
• Request information about our services;
• Become a customer of AL Carpentry; or
• Otherwise communicate with us in connection with our services.

We will only use your personal information where we have a lawful reason to do so and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

The business responsible for your personal information is:

AL Carpentry
Email: alfieellislongley@gmail.com
Telephone: +44 (0) 7888 951417

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

Depending on how you interact with us, we may collect the following information:

Information you provide to us

This may include:

• Your name;
• Email address;
• Telephone number;
• Postcode or project location;
• Information about your proposed project;
• Your preferred type of carpentry or joinery service;
• Approximate project budget;
• Photographs or files you choose to upload;
• Information contained within your communications with us; and
• Any other information you voluntarily provide.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the services and analytics tools used on the website.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Approximate location;
• Referring website;
• Time spent on pages; and
• Website usage and interaction information.

Some of this information may be collected through cookies or similar technologies.

We may use your personal information to:

• Respond to enquiries;
• Discuss potential projects;
• Prepare quotations or estimates;
• Understand your requirements;
• Provide our carpentry and joinery services;
• Communicate with you about an existing project;
• Arrange appointments, visits or installations;
• Manage our customer relationships;
• Process and maintain business records;
• Improve our website and services;
• Understand how visitors use our website;
• Maintain website security;
• Prevent fraud, misuse or other unlawful activity;
• Comply with legal and regulatory obligations; and
• Establish, exercise or defend our legal rights where necessary.

We will only use your information for purposes that are compatible with the reason it was originally collected, unless we have a legal basis to use it for another purpose.

Under applicable data protection legislation, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you. For example, this may include using your contact details and project information to prepare and manage an agreed project.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include managing enquiries; improving our services; managing our website; maintaining business records; protecting our business; and understanding website usage.

Legal Obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

Consent

Where required, we may rely on your consent, for example for certain non-essential cookies or marketing communications. Where we rely on consent, you can withdraw your consent at any time.

If you submit an enquiry through our website, we may collect information such as your name, email address, telephone number, project location, project requirements, budget information and any photographs or documents you choose to provide.

We use this information to:

• Respond to your enquiry;
• Understand your project requirements;
• Discuss potential work;
• Prepare quotations or estimates; and
• Communicate with you about your enquiry.

We will not use information submitted through an enquiry form for unrelated purposes without an appropriate lawful basis.

If you provide photographs, drawings, inspiration images or other files as part of an enquiry, we will use them for the purpose for which you provided them, such as understanding your project requirements and preparing a quotation.

We will not publicly publish photographs of your property, project or completed work without an appropriate basis or permission where permission is required.

Where we wish to use completed project photographs for marketing or portfolio purposes, we will consider the applicable privacy and data protection requirements before doing so.

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites function correctly, remember preferences and understand how visitors use a website.

We may use:

• Strictly necessary cookies required for the website to operate;
• Analytics cookies to understand website usage;
• Functional cookies where applicable; and
• Other non-essential cookies where applicable.

Where consent is required for non-essential cookies, we will request your consent before placing them.

You can manage cookies through your browser settings and, where implemented, through our website's cookie preferences. See our Cookie Policy for further information.

The exact cookies used by the website may change as services and website functionality develop.

We may use selected third-party service providers to help operate our website and business.

These may include providers involved in:

• Website hosting;
• Website analytics;
• Contact forms;
• Email communication;
• Website security;
• Social media integrations;
• Instagram or other social media embeds; and
• Other technical services required to operate the website.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

The specific third-party services used by the website should be reviewed and updated in this Privacy Policy whenever they change.

Our website may contain links to or embedded content from social media platforms, including Instagram.

If you interact with embedded social media content, the relevant social media provider may collect information about your interaction in accordance with its own privacy policy and terms.

We recommend reviewing the privacy policies of any social media platforms you use.

Our Instagram account is: @alfiel.carpentry

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• Service providers who help us operate our business;
• Website and hosting providers;
• Email and communication providers;
• Analytics providers;
• Professional advisers where necessary;
• Payment providers where applicable;
• Legal or regulatory authorities where required; and
• Other parties where you have asked us to share information or where we have another lawful basis for doing so.

We only share information where appropriate and necessary for the relevant purpose.

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection legislation.

We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information will depend on factors including:

• The nature of the information;
• Why we collected it;
• Whether we have an ongoing relationship with you;
• Legal, accounting or regulatory requirements; and
• Whether the information may be required to establish or defend legal claims.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Unauthorised disclosure;
• Alteration; and
• Destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Depending on the circumstances, you may have rights under applicable data protection law, including the right to:

• Request access to the personal information we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Ask us to delete personal information in certain circumstances;
• Ask us to restrict how we process your information in certain circumstances;
• Object to certain types of processing;
• Request the transfer of certain information to another organisation; and
• Withdraw consent where we rely on consent as our lawful basis.

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise one of your rights, please contact us using the details provided in this Privacy Policy.

The ICO provides further information about individual data protection rights.

We may contact existing or prospective customers about our services where we have a lawful basis to do so.

Where applicable, we will provide appropriate options to opt out of marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us.

We will not continue sending direct marketing where you have validly opted out, unless we have another lawful basis that permits us to do so.

Our website and services are intended for a general audience and are not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information without appropriate consent, please contact us.

Our website may contain links to third-party websites, including social media platforms and other websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policies of those websites before providing them with personal information.

We may update this Privacy Policy from time to time to reflect:

• Changes to our services;
• Changes to the website;
• Changes to technology;
• Changes to third-party providers; or
• Changes in applicable laws or regulations.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We recommend checking this page periodically to ensure you are aware of the latest version.

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint through the ICO's website.

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:

AL Carpentry
Email: alfieellislongley@gmail.com
Telephone: +44 (0) 7888 951417